Effective Date: 25/09/2025
Introduction
Welcome to the Model Microfinance Bank (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our app and website.
1. Information We Collect
We may collect the following types of information:
• Personal Identification Information: Name, email address, phone number, date of birth, ID numbers, and other details you provide during registration or transactions.
• Financial Information: Bank account details, transaction history, and payment information.
• Device Information: Device type, operating system, IP address, browser type, and usage data.
• Cookies and Tracking Technologies: To enhance user experience and analyze usage patterns.
2. How We Use Your Information
Your information is used to:
• Provide and manage your accounts and transactions.
• Verify your identity and prevent fraud.
• Communicate with you regarding your account or transactions.
• Improve our app and website functionalities.
• Comply with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
• Third-party Service Providers: Payment processors, IT service providers, and other partners necessary to operate our services.
• Legal Authorities: When required by law or in response to legal processes.
• Corporate Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is fully secure.
5. Your Rights and Choices
You have the right to:
• Access, update, or delete your personal information.
• Withdraw consent where consent is the basis for processing.
• Request data portability or object to certain processing activities.
• To exercise these rights, contact us via our contact email or phone below.
6. Cookies and Tracking Technologies
Our app and website use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on this page. We encourage you to review this policy periodically.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Model Microfinance Bank
Email: info@modelmfb.com.ng
Phone: 08127823824
Address: Akonobi Avenue, Ezineni Village Neni